May 26, 2018
PHP incident tracking system / Helpdesk
Support Incident Tracker or SiT! is a Free Software/Open Source GPL web based application which uses PHP and MySQL for tracking technical support calls/emails also commonly known as a ‘Help Desk’ or ‘Support Ticket System’. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.