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P5-rt-extension-mandatoryontransition
Jul 20, 2023
Extension to require core and ticket custom fields on status changes
RTExtensionMandatoryOnTransition
This RT extension enforces that certain fields have values before tickets are explicitly moved to or from specified statuses. If you list custom fields which must have a value before a ticket is resolved, those custom fields will automatically show up on the “Resolve” page. The reply/comment won’t be allowed until a value is provided.
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